🔐 Smart Grid Energy Privacy Policy
Effective Date: 03/01/2025
Last Updated: 03/25/2025
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, physical address, and other details you submit through our forms.
- Communication Data: Information related to calls, text messages, and emails exchanged with us.
- Device & Usage Data: Browser type, IP address, pages visited, and time spent on our website.
- Lead Information: Energy usage data or property details you choose to share for a consultation.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and service requests.
- Provide quotes or schedule consultations.
- Communicate updates, confirmations, or reminders.
- Send you promotional messages via text (with your consent).
- Improve the functionality and performance of our website.
3. Calls and Text Messaging (SMS)
By providing your phone number, you agree to receive calls or text messages from Smart Grid Energy, including:
- Appointment confirmations and reminders.
- Service follow-ups.
- Promotions or energy-saving tips (only with prior consent).
Message and data rates may apply. You can opt-out at any time by replying STOP to any text message.
4. How We Share Information
We do not sell or rent your personal information. We may share it only with:
- Trusted installation or finance partners to serve you.
- Service providers like RingCentral (for communication) or Squarespace (for website hosting).
- Legal authorities if required by law.
5. Data Security
We take data security seriously. Your information is stored securely and protected by encryption, access controls, and secure servers. While no method is 100% secure, we continuously monitor and improve our practices.
6. Your Rights
You may:
- Request access to or correction of your personal information.
- Opt out of promotional emails or texts.
- Request deletion of your data.
To make a request, email us at: paulr@smartgridenergy.us
7. Third-Party Services
Our website may contain links to third-party services (e.g., Calendly or energy partners). We are not responsible for their privacy practices. Please read their policies before submitting information.
8. Cookies
We use cookies to enhance user experience and track anonymous website usage. You may disable cookies via your browser settings, though some site functionality may be affected.
- Google Analytics (GA4) to understand how visitors navigate our website and to measure the effectiveness of our content and design.
- Facebook Pixel to help us deliver relevant advertising and measure the success of our Facebook and Instagram campaigns.
- Zoho SalesIQ to monitor real-time visitor activity and connect those interactions to our CRM when appropriate.
Specifically, we use:
These tools may collect information such as your IP address, browser type, device ID, pages visited, and time spent on the site. This data is used solely to improve our services and marketing effectiveness. We do not sell or rent this information to third parties
By continuing to use our site, you consent to our use of cookies and tracking technologies. You may control cookie settings through your browser preferences.
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect data from children.
10. Policy Updates
This Privacy Policy may be updated from time to time. Changes will be posted here with a new “Last Updated” date.
11. 📱 SMS Terms of Service
By opting into SMS communications from Smart Grid Energy—whether via web form, phone call, or other means—you agree to receive text messages from us related to your energy consultation, installation updates, appointment scheduling, and energy services.
This includes:
- Appointment confirmations and reminders
- Follow-up communications
- Service or product updates
- Energy news or promotional offers (with prior consent)
Messaging frequency may vary. Message and data rates may apply. To opt out at any time, reply STOP to any text message.
12. Contact Us
If you have questions or concerns about this policy, please contact us at:
Email: paulr@smartgridenergy.us
Phone: 888.511.1260
1051 NE 6th St Ste C PMB 2207
Grants Pass, OR 97526