🔐 Smart Grid Energy Privacy Policy
Effective Date: 03/01/2025
Last Updated: 05/21/2026
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, physical address, ZIP code, city, and other details you submit through our website forms, Meta/Facebook/Instagram lead forms, Messenger, phone calls, text messages, emails, Calendly, Zoho forms, or other contact methods.
- Communication Data: Information related to calls, text messages, Messenger conversations, emails, form submissions, appointment scheduling, and follow-up communications exchanged with us.
- Device & Usage Data: Browser type, IP address, device information, pages visited, time spent on our website, referral source, and interactions with our website, ads, forms, or tracking tools.
- Lead and Energy Information: Homeowner status, property details, utility provider, solar status, EV charging status, home battery status, electric bill details, usage information, rate-plan details, true-up statements, Green Button data, solar monitoring screenshots, utility bill images or PDFs, and other energy-related information you choose to share for an Energy Savings Report, consultation, or service review.
2. How We Use Your Information
We use your information to:
- Respond to inquiries, form submissions, and service requests.
- Review whether an Energy Savings Report, Short Call with an Energy Guide, solar consultation, battery review, PPA review, ownership option, or other energy-related service may be appropriate.
- Schedule consultations, Google Meet reviews, Calendly appointments, follow-up calls, and related communications.
- Review homeowner-provided energy information, including bills, usage data, true-up statements, Green Button data, solar information, battery information, or screenshots when voluntarily submitted.
- Communicate updates, confirmations, reminders, next steps, and follow-up information by phone, SMS/text message, Messenger, email, or other contact methods you provide.
- Send energy-related educational content, service updates, or promotional messages where allowed and with any required consent.
- Improve the functionality, performance, advertising, lead quality, and user experience of our website, forms, and marketing campaigns.
3. Calls, Text Messaging (SMS), Messenger, and Email
By providing your phone number, email address, Messenger contact, or other contact information, you agree that Smart Grid Energy may contact you about your inquiry, Energy Savings Report request, appointment, consultation, or related energy services.
This may include:
- Appointment confirmations and reminders.
- Follow-up communications after a website form, Meta/Facebook/Instagram lead form, Messenger inquiry, phone call, email, Calendly booking, or Zoho form submission.
- Requests for information needed to complete a review, such as a recent electric bill, true-up statement, Green Button data, usage screenshot, or other homeowner-provided energy information.
- Service updates, educational information, or promotional messages where allowed and with any required consent.
Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any text message. You may also contact us directly to request that we stop contacting you by phone, email, Messenger, or other channels.
4. How We Share Information
We do not sell or rent your personal information.
We may share information only as needed with:
- Trusted installation, energy, finance, or service partners when necessary to evaluate or provide energy-related services you request.
- Service providers and platforms we use to operate our business, website, communications, advertising, lead handling, scheduling, analytics, or customer relationship management systems.
- Tools or platforms such as RingCentral, Ulgebra, Calendly, Meta/Facebook/Instagram, Google Analytics, Zoho CRM, Zoho Forms, Zoho SalesIQ, website hosting providers, email providers, or similar business systems.
- Legal authorities, regulators, or other parties when required by law, legal process, or to protect our rights, users, business, or services.
If you voluntarily submit utility bills, true-up statements, Green Button data, solar screenshots, or other energy documents, those files may be reviewed by Smart Grid Energy and may be stored or processed through secure business tools used for lead handling, customer communication, file collection, CRM, scheduling, or service review.
5. Data Security
We take data security seriously. Your information is stored securely and protected by encryption, access controls, and secure servers. While no method is 100% secure, we continuously monitor and improve our practices.
6. Your Rights
You may:
- Request access to or correction of your personal information.
- Opt out of promotional emails or texts.
- Request deletion of your data.
To make a request, email us at: paulr@smartgridenergy.us
7. Third-Party Services
Our website, forms, advertisements, appointment links, and communication tools may connect to third-party services such as Calendly, Meta/Facebook/Instagram, Zoho, RingCentral, Ulgebra, Google Analytics, website hosting providers, energy partners, installation partners, or finance/service partners.
These third-party services may collect or process information according to their own privacy policies and terms. Smart Grid Energy is not responsible for the privacy practices of third-party websites or platforms. Please review their policies before submitting information through those services.
8. Cookies
We use cookies to enhance user experience and track anonymous website usage. You may disable cookies via your browser settings, though some site functionality may be affected.
- Google Analytics (GA4) to understand how visitors navigate our website and to measure the effectiveness of our content and design.
- Facebook Pixel to help us deliver relevant advertising and measure the success of our Facebook and Instagram campaigns.
- Zoho SalesIQ to monitor real-time visitor activity and connect those interactions to our CRM when appropriate.
Specifically, we use:
These tools may collect information such as your IP address, browser type, device ID, pages visited, and time spent on the site. This data is used solely to improve our services and marketing effectiveness. We do not sell or rent this information to third parties
By continuing to use our site, you consent to our use of cookies and tracking technologies. You may control cookie settings through your browser preferences.
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect data from children.
10. Policy Updates
This Privacy Policy may be updated from time to time. Changes will be posted here with a new “Last Updated” date.
11. SMS Terms of Service
By opting into SMS communications from Smart Grid Energy—whether through our website, Meta/Facebook/Instagram lead forms, Messenger, phone call, Calendly, Zoho form, or other contact method—you agree to receive text messages from us related to your inquiry, Energy Savings Report request, consultation, appointment scheduling, service review, energy services, or related follow-up.
This may include:
- Appointment confirmations and reminders.
- Follow-up communications after a form submission or consultation request.
- Requests for bill, true-up, Green Button, usage, or other homeowner-provided energy information.
- Service or product updates.
- Energy news, educational information, or promotional offers where allowed and with any required consent.
Messaging frequency may vary. Message and data rates may apply. To opt out at any time, reply STOP to any text message. After you opt out, we may send a confirmation message and then stop sending further SMS messages unless you opt in again.
12. Contact Us
If you have questions or concerns about this policy, please contact us at:
Email: paulr@smartgridenergy.us
Phone: 888.511.1260
1051 NE 6th St Ste C PMB 2207
Grants Pass, OR 97526